Your questions answered

HELP FOR YOU RIGHT HERE

COVID-19: A Note To Our Lovely Friends & Customers

We are open as normal and continue to fulfil and deliver orders to all you globally.

We know this is a time of great uncertainty and concern, and what an impact it’s having on all our lives, and so we wanted to just take a moment to let you know what we are doing here at Beauty and the Boutique.

We Continue To Deliver Worldwide

You can find our global shipping and delivery times further down this page

Making Our Deliveries Safe

We are working from home to ensure social distancing.

We are following the strictest of hygiene protocols along with our delivery partners, who are all also following the latest government guidance to keeping everyone safe and well.

Supporting Nurses & Volunteers

Each week we are supporting the COVID-19 Urgent Appeal with company proceeds.

This goes to funding well-being packs for staff and volunteers working on wards, assisting with their cost of travel and parking, as well as providing accommodation for nurses, doctors and volunteers.

Saving & Caring for Animals in Need

Our passion for animal welfare remains unchanged, and we’re happy to confirm that we continue to help many animals in need through supporting various global animal charities.

Thanks to our company proceeds, we have also been able to lend additional support to a homeless dog’s charity in Europe that’s particularly close to our hearts, by employing a full-time dog rescuer who provides invaluable support, advice and expertise to the animal shelter.

Planting Trees to Help Mother Nature Heal

We are also all BIG nature lovers here too, and are proud to be able to give Mother Nature a helping hand in healing herself every month by planting ONE HUNDRED TREES monthly, as well as helping to conserve A THOUSAND TREES in the Amazon Rainforest and around the globe with the help of our charity partner.

Helping Our Friends And Customers Stay Positive

We here at Beauty and the Boutique will continue to try to do our best by you to lighten up your day and keep spirits lifted while we all adapt to a slightly different life (for a little while at least!), by sharing our favorite quotes, style and beauty tips on social media to help keep us all feeling a little more positive…

…because together we can – and WILL – get through this!

You can find us on Social Media on any of these channels:

Facebook - https://www.facebook.com/beautyandtheboutique
Instagram - http://instagram.com/beautyandtheboutique
YouTube - https://www.youtube.com/user/beautyandtheboutique
Pinterest: https://www.pinterest.co.uk/BATBPIN/

Plus:
Katie’s easy to follow how-to videos are available free on BeautyandtheBoutique.TV for everyone, everywhere… and at ANY time.

How To Contact Us

We always LOVE hearing from you so if you have a query – however big or small – feel free to drop us a line!

Our Teams are working remotely from home and our ‘Happiness Customer Care’ Team are committed to helping you as always, and are contactable with any queries you may have via the following channels:

Email:
customerlove@beautyandtheboutique.com

Direct Message:
https://www.facebook.com/beautyandtheboutique
https://www.instagram.com/beautyandtheboutique/

Thank You For All Your Support

May we take this opportunity to express our heartfelt gratitude and thanks for all your kindness and support at this time – it truly means the world to us.

From all of us here, we wish you, your families, friends and loved ones as well as your local communities and health services strength, health and resilience.

Stay safe and look after each other.

Sending (virtual!) LOVE, HOPE and HUGS from all of us here at Beauty and the Boutique.

Team Beauty and the Boutique

CONTACT US

Just drop us a line at customerlove@beautyandtheboutique.com

Be sure to include your order number or delivery address and we promise we’ll be in touch as soon as we possibly can – usually within 24 hours on weekdays, Monday to Friday!

HELP CHOOSING THE RIGHT PRODUCT FOR YOU

We love making shopping for beauty and style fun and easy by taking lots of photos, making tutorials and including comprehensive product descriptions for each product, all designed to help you decide which product is best for you.

If you need help choosing a shade, feel free to send us a photo of yourself in natural daylight to our team at customerlove@beautyandtheboutique.com and let us know which products you’d like shade advice for. We’ll be delighted to help you choose the perfect shade to suit your skin tone.

And don’t forget, every single beauty and style item you buy from our store arrives with a secret web address that will unlock Katie’s expert how-to tips for your new buy, to help you get the very best from it.

SHIPPING & DELIVERY

WE DELIVER WORLDWIDE

We’re happy to send parcels of loveliness worldwide.

DISPATCH AND DELIVERY TIMES

UK (for rest of the world, see below) –

Dispatch: We’ll do our absolute BEST to dispatch your order within 48 hours – pinky promise.

Delivery: Once we’ve dispatched and waved goodbye to your parcel, it’ll usually take 3 to 5 working days to arrive.*

Ireland (for rest of the world, see below) –

Dispatch: We’ll do our absolute BEST to dispatch your order within 48 hours – pinky promise.

Delivery: Once we’ve dispatched and waved goodbye to your parcel, it’ll usually take 5 to 10 working days to arrive.*

Rest of the world (for UK and Ireland, see above) –

Dispatch: We’ll do our absolute BEST to dispatch your order within 48 hours – pinky promise.

Delivery: Once we’ve dispatched and waved goodbye to your parcel, it’ll usually take 7 to 20 working days to arrive.*

*Working days exclude weekends and national holidays.

HOW TO PAY

WE ACCEPT LOTS OF CURRENCIES

We’ve got lots of currencies to choose from – just pick yours from the dropdown menu at the top of our product page. Once you’ve done that, the website will display all our prices in your chosen currency.

Can’t find your currency? Don’t worry! You can still shop the site in any other currency. We’ll take your payment in British Pound Sterling (GBP) and either your bank or PayPal will use the day’s exchange rate to convert from your own currency.

WE ACCEPT MOST MAJOR CARDS

You can treat yourself using Visa and MasterCard. We’re sorry, but we can’t currently process American Express payments. Don’t worry though, you can also use PayPal.

WE ACCEPT PAYPAL

We’re big fans of PayPal. You can use it to send secure online payments using a credit or debit card, or your bank account. If you don’t have an account, you can sign up for a free one here.

It’s easy! Simply click the PayPal button in your shopping cart BEFORE and WITHOUT signing into your Beauty and the Boutique account.

Your payment will come out of your account as soon as your card has been authorised.

TROUBLE PAYING?

Oh dear! We’re really, really sorry to hear that! Read below for further help:

If your card hasn’t been authorised, don’t worry, your payment won’t be taken. But just to let you know, even if a payment isn’t authorised, some banks still reserve the money, so you won’t be able to use that money in your account for a little while.

If your card’s been declined and you’d like to try again, just take a moment to double check all the details you entered. The smallest slip of the finger or an extra digit can mess everything up! It’s also good to check that your billing address is the same one that the card is registered to.

It could be that if you’re shopping with us from outside of the United Kingdom, your bank has put a hold on international orders. We recommend you get in touch with your bank for a helping hand.

If you’re still having trouble, you might like to try another card or PayPal. If that’s not working, we’re on hand to help – just email us at customerlove@beautyandtheboutique.com.

YOUR SHOPPING BASKET

As soon as you add something to your basket, we’ll reserve it for you for two hours while you carry on shopping. After this time, it’ll vanish from your basket, and other customers can buy it. That way, if you decide not to shop with us after all, our products will still be available.

TROUBLE WITH YOUR SHOPPING BASKET

If you notice that things are disappearing from your basket within two hours, it might be because you’re using your internet browser's Back button instead of our Continue shopping link on the shopping basket page.

Still not working? Try deleting the cookies on your computer. The way you do it depends on your internet browser, but if you’re using Internet Explorer you’ll just need to go to the Tools menu, then Internet Options and choose Delete Cookies before you hit OK.

If you’re still having trouble, we’re on hand to help – just email us at customerlove@beautyandtheboutique.com.

CANCELLING YOUR ORDER

You’re free to cancel and return your order – though, of course, we hope you’ll never need to!

Under the UK’s Distance Selling Regulations, you’ve got 7 working days (that’s from the day after you receive your order) to cancel your order with us. You can do this by sending us an email with your order number at customerlove@beautyandtheboutique.com. You’ll then need to return the entire order to us, at your own cost, if you’ve already received it. Once your order’s back with us, we’ll give you a full refund.

Of course, when you return your order, all the items will need to be in the same condition they were in when we sent them to you.

If we don’t get your cancelled order back, we may need to arrange to have it collected at your cost.

NO CUSTOMS CHARGES

If your order value is less than the below, you shouldn’t need to pay any customs charges. Yay!

US

No customs charges, unless you spend over $800 on one single order.

Switzerland

No customs charges, unless you spend over CHF 62 on one single order.

Australia

No customs charges, unless you spend over AUD 1,000 on one single order.

COUNTRIES IN THE EU

Orders sent to EU, from the UK, may experience a VAT /Tax charge if the total of your order falls outside the value of goods threshold for your EU country

We have popped the order value thresholds below for you, which we hope will further help:

- Orders valued at under €22 will not incur VAT or duty charges.

- Orders sent to Europe over €22 but below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.

- Orders sent to Europe over €150 may incur VAT, customs duties and a clearance/handling fee.

The customs authorities in your EU country, and the customs thresholds in place, determine if charges are required for your order.

Please note that the thresholds of these charges will vary from each EU country and therefore Beauty and the Boutique cannot unfortunately advise on what these charges may be.

Therefore, we kindly ask you to please contact your countries customs authority or national postal service website for further help on these charges, either directly or via their websites. A full list can be found here:https://ec.europa.eu/taxation_customs/national-tax-websites_en

WHERE’S MY ORDER?

Wondering where your parcel is? It’s very unusual for parcels to go missing, but if yours doesn’t arrive within our delivery time guide, please reach out to us at customerlove@beautyandtheboutique.com with your order number or delivery address and we’ll do everything we can to ensure your parcel reaches you as quickly as possible.

WRONG ORDER OR MISSING ITEM?

If your parcel’s arrived and you’ve got the wrong item, a missing item or something’s faulty, we’re so, so sorry for our mistake. Please let us know straight away by emailing us at customerlove@beautyandtheboutique.com with your order number (which you’ll find on your order confirmation email) or delivery address and we’ll make things right for you.

We’ll do everything we can to fix any issues as soon as possible, so the sooner you let us know, the quicker we can get to the bottom of it. To help us solve the problem, please include as many details as you can about your order and the problem you’re having – we’ll get on the case right away!

Refunds, Exchanges & Returns

REFUND POLICY

We’ll happily send you a refund on any items that haven’t been opened and used. Because of European hygiene rules, we’re not able to re-sell used beauty products, even if they’ve only been tested or sampled. That’s why we can only give you a refund on brand new, untouched items that we can re-sell. We hope you understand.

If you need help choosing a shade, feel free to send us a photo of yourself in natural daylight to our team at customerlove@beautyandtheboutique.com and let us know which products you’d like shade advice for. We’ll be delighted to help you choose the perfect shade to suit your skin tone.

And don’t forget, every single beauty and style item you buy from our store arrives with a secret web address that will unlock Katie’s expert how-to tips for your new buy, to help you get the very best from it.

HOW TO GET YOUR REFUND

We’ll send your money back to the card you used to place your order. If you’ve asked for a replacement and we’re not able to send you one, we’ll give you a refund and let you know by email.

You’ll see your credit or debit card refund on your bank or credit card or PayPal statement, and it’ll take up to 14 days to process.

If your product was faulty or cancelled, we’ll happily also refund the cost of your returns postage. For orders returned to us that aren’t faulty or cancelled, we’re not able to refund the cost of your returns postage. We hope you understand.

We always take great care to make sure we refund the right amount, minus the cost of your returns postage unless your order was faulty or cancelled. Of course, if you still feel we’ve refunded the wrong amount, pop us an email at customerlove@beautyandtheboutique.com with your order number (which you’ll find on your order confirmation email) so we can make it right.

As soon as we’ve processed your return, we’ll pop an email over to you to let you know. If you don’t hear from us within 20 days of posting your parcel, please reach out to us at customerlove@beautyandtheboutique.com with your order number and the date you sent it to us (you’ll find your order number on your order confirmation email) and we’ll do everything we can to track it down.

HOW TO GET AN EXCHANGE

For style products, simply return the item for a refund (see our Refund Policy and Returns procedure above),and re-order your choice of colour or size through the Beauty & the Boutique online store.

For cosmetics and beauty products, you can exchange any unused and unopened item. Simply return it for a refund (see our refund policy and Returns procedure above), and re-order your new choice through the Beauty & the Boutique online store.

HOW TO RETURN YOUR ORDER

Just three easy steps and you’re done!

1. Click HERE to download and fill in our returns form.
Please take care to include this when you send your goodies back to us, so that we can process your refund quickly for you. Without this form we may not be able to process your refund.

2. Packaging
To make sure your items reach us safely, please package them carefully. Any damage that happens to the items on their way back to us could affect your refund.

Please be sure to clearly address your parcel as RETURNED GOODS. If you’re posting from outside the UK, your parcel could get caught up in customs without this at the start of the address.

3. Keep the proof of postage
When you’re returning something, we’d suggest you keep the proof of postage. That way, if your package goes missing (which is really rare!) you can ask your shipper to track it down for you.

We also accept cancelled orders under the Distance Selling Regulations.

Here’s the address to send your returned products to:

RETURNS TEAM / RETURNED GOODS
Beauty and the Boutique Ltd
C/O Flostream
Unit 2, Blackthorne Point,
Blackthorne Road,
Poyle
SL3 0DA,
UNITED KINGDOM

It can take up to 15 working days for your return to arrive with us, depending on which country you’re sending it from. Once we have your return, we’ll check the products and process your refund within 5 working days and we’ll email you to let you know when it’s all done.

YOUR DETAILS ARE SAFE WITH US

Your data security means the world to us, so we do everything we can to protect your privacy, please see our Privacy & Cookies policy here.

OUR SECURITY

To make sure there’s no unauthorised access or disclosure of your information, we’ve set up all the right physical, electronic and managerial procedures to take care of all the information we collect online. We’re also SSL certified, which means our high-security SSL certificates encrypt all your information as you pay, so hackers can’t read it. Once the data reaches us, it’s then decrypted so we can use it to take your payment.

a bit about links

Sometimes our website includes links to other websites we think you might like. Just keep in mind that we don’t have any control over these websites and we’re not responsible for protecting your privacy and information while you’re visiting them. They’ll have their own privacy policies, so be sure to take a peek at them.